Refund Policy

This policy covers credits, packs and monthly plans bought at toycartorealcarai.org. Prices for each are on the pricing page.

Credits

Credits pay for videos, and one video uses 10 credits. Packs are one-time payments, and pack credits never expire. Monthly plans add credits every month until you cancel, and plan credits you don’t use in their month roll over for one more month, then lapse.

Automatic credit returns

If a video fails or times out, its credits return to your balance automatically. You don’t need to contact us. They come back as credits, not as a refund to your card.

The safety check

A finished video that fails our safety check is different: it was already made, so it keeps the credits it cost, and we don’t deliver it. A photo that fails its check before a video starts costs nothing. If you think a video failed the check by mistake, email us and we will review it; when the check was wrong, we add the credits back by hand.

“It doesn’t look like my car”

If a finished video clearly isn’t your car, for example a different body shape or colour, email us the video link within 7 days. After a review we add the credits back so you can try again with another photo. The photo tips on the how-to page prevent most of these.

Money-back refunds

• Unused packs: you can ask for a full refund within 7 days of purchase if you haven’t used any credits from that pack.
• Monthly plans: you can cancel anytime, which stops the next renewal. If you haven’t used any credits from a plan payment, you can ask for a refund of that payment within 7 days of it. Once credits from a payment are used, that month isn’t refundable.
• Broken videos: if a finished video is clearly broken (frozen, missing the car or badly distorted), email us within 7 days and we will refund the credits or the payment.
• Videos that work as described but don’t match your taste are generally not refundable, because each one has a real compute cost.

How to ask

Email support@toycartorealcarai.org from the address you signed up with, and include the order email or the video link. Approved refunds go back to the original payment method through our payment provider, Waffo, usually within 5–10 business days. See also our terms of service and the contact page.